Privacy Policy
Last updated: 7/4/2025
At FD Counselling Therapy, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
FD Counselling Therapy provides professional counselling and psychotherapy services. For the purposes of data protection law, we are the data controller of your personal information.
If you have any questions about how we handle your data, please contact:
Email: [Insert Email Address]
Phone: [Insert Contact Number]
Address: [Insert Practice Address]
2. What Information We Collect
We may collect and store the following types of personal information:
•Contact details: name, email address, phone number
•Appointment information: session dates, times, and notes
•Health-related information: relevant background shared during sessions
•Payment details: invoicing or payment records (we do not store card details)
•Website data: such as IP address or browser cookies, where applicable
3. How We Use Your Information
We use your information to:
•Provide counselling or therapy services
•Communicate with you about appointments or enquiries
•Maintain accurate and confidential clinical records
•Comply with legal or professional obligations
•Improve our services or website (anonymous data only)
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
•Consent: where you have given us explicit permission
•Contract: when processing is necessary to provide you with a service
•Legal obligation: for compliance with applicable laws or regulations
•Legitimate interest: to improve services or ensure safety
5. Confidentiality and Sharing of Data
All information shared during therapy is treated with strict confidentiality. We will never sell or share your data with third parties for marketing.
We may only share information:
• With your explicit consent
•If there is a legal requirement to do so
•If there is a serious risk of harm to yourself or others
•With supervisors, under professional standards (anonymised)
6. Data Security
We take appropriate technical and organisational measures to protect your data. Client records are stored securely in line with industry standards, whether digital or paper-based.
7. Data Retention
We will retain your records for a period of up to 7 years after the end of our work together, in accordance with professional guidelines, unless you request otherwise and there is no legal reason to retain them.
8. Your Rights
Under UK GDPR, you have the right to:
•Access the personal data we hold about you
•Request correction of inaccurate or incomplete data
•Request deletion of your data, under certain circumstances
•Restrict or object to the processing of your data
•Request data portability (where applicable)
•Withdraw consent at any time
To exercise these rights, please contact us using the details above.
9. Website & Cookies
If you use our website, basic cookies may be used for functionality and analytics purposes. You can choose to accept or decline cookies through your browser settings.
10. Updates to This Policy
This Privacy Policy may be updated from time to time to reflect changes in law or our services. Please check this page periodically for the latest version.
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